Radisson RED Madrid,胡萨佩索艺术酒店 的 Other,回复了这篇点评
Dear Guest,
Thank you very much for sharing your feedback following your recent stay with us.
We are delighted to know that you fully enjoyed your weekend with us and that you found our team, especially reception, kind and welcoming. We are also pleased that we could accommodate your early check-in, and we appreciate your recognition of this gesture.
At the same time, we sincerely apologize that no room upgrade was offered during your stay. We understand your expectation, especially as a member of the Rewards program and based on the information provided through Expedia. Please rest assured that your comment has been shared with our front office team to ensure more consistent communication and delivery of member benefits in the future.
We truly appreciate your positive ratings for value, room, cleanliness, location, and service, and we are especially happy to read that you are planning to return. This is the greatest compliment we can receive.
We look forward to welcoming you back again soon for another excellent stay.
Kind regards,
Radisson RED Madrid