Shiama Devi,Radisson Collection Hotel, Santa Sofia Milan 的 Guest Services / Front Office,回复了这篇点评
Dear Mr. Crombie,
Thank you very much for your wonderful review.
We are delighted to hear that you enjoyed your stay with us and that our location, comfortable room, and dedicated staff contributed to a memorable experience. We are especially pleased that the room upgrade helped make your anniversary celebration even more special.
It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Shiama Devi
Guest Relations Manager
Radisson Collection Hotel, Santa Sofia Milan
Shiama Devi,Radisson Collection Hotel, Santa Sofia Milan 的 Guest Services / Front Office,回复了这篇点评
Dear Valued Guest,
Thank you so much for your heartfelt review and for choosing to return to us once again for such a meaningful occasion.
It brings us immense joy to know that the hotel continues to feel warm, welcoming, and like a home away from home for you. We are also delighted that you enjoyed your experiences at Sali Rooftop Restaurant and that both the cuisine and service met your expectations.
Your beautiful story of celebrating the anniversary of your engagement through annual travels together is truly touching, and we are honored that you chose to spend this special milestone with us.
Thank you as well for your incredibly kind words about me. It was more than my pleasure to assist you, and I am truly grateful to have been able to contribute, even in a small way, to making your anniversary celebration and overall experience so memorable. Knowing that you felt cared for and valued throughout your stay means a great deal to me.
We look forward to welcoming you back to your Milan home for many more special celebrations in the years to come.
Warmest regards,
Shiama Devi
Guest Relations Manager
Radisson Collection Hotel, Santa Sofia Milan
Shiama Devi,Radisson Collection Hotel, Santa Sofia Milan 的 Guest Services / Front Office,回复了这篇点评
Dear Guest,
Thank you very much for your kind review.
We are truly pleased to read that you enjoyed our excellent location, the convenient connections via tram and Metro, as well as our proximity to the Duomo. It is also wonderful to know that you appreciated the friendliness of our team, the cleanliness of the rooms, and the care taken in maintaining the bathrooms.
Your positive feedback means a lot to us, and we sincerely hope to have the pleasure of welcoming you back again soon.
Kind regards,
Shiama Devi
Guest Relations Manager
Radisson Collection Hotel, Santa Sofia Milan
Shiama Devi,Radisson Collection Hotel, Santa Sofia Milan 的 Guest Services / Front Office,回复了这篇点评
Dear Guest,
Thank you very much for taking the time to share your feedback following your recent stay with us.
We are delighted to read that you appreciated our location, facilities, cleanliness, and service. Your kind words are truly appreciated by the entire team.
We also thank you for highlighting the difficulty with taxi access; we understand how Milan’s traffic can be challenging, and your comment is valuable for future improvements and guest guidance.
We are sorry to hear that you did not sleep well, although we appreciate your note that this was not related to the room or hotel services. Should you stay with us again, please do not hesitate to contact us in advance—our team would be happy to assist with preferences to enhance your comfort.
We sincerely hope to have the pleasure of welcoming you back in the near future.
Kind regards,
Shiama Devi
Guest Relations Manager
Radisson Collection Hotel, Santa Sofia Milan
Shiama Devi,Radisson Collection Hotel, Santa Sofia Milan 的 Guest Services / Front Office,回复了这篇点评
Dear Guest,
Thank you for sharing your detailed feedback. We are delighted to hear that you enjoyed your stay, our convenient location, and the friendliness of our staff. We will be sure to pass along your kind words to Francesca, Abdul, Francesco, and the rest of the team — they will be thrilled to know their efforts made your stay special.
We appreciate your comments regarding the room temperature and the smoking area. Your feedback is valuable, and we will take it into consideration to continue improving our guests’ comfort.
We hope to have the pleasure of welcoming you back to Milan in the future.
Kind regards,
Shiama Devi
Guest Relations Manager
Radisson Collection Hotel, Santa Sofia Milan