Guest Experience Manager，蒙泰马丁尼宫廷酒店 的 Guest Services / Front Office，回复了这篇点评2022-01-10
Dear Guest, we greatly appreciate that you have taken the time to provide us with your feedback.
We are sincerely sorry about your recent negative experience, we take this kind of thing very seriously as it represents an opportunity for us to improve.
Guest Experience Manager, Palazzo Montemartini
Dear Mrs Paula
Thank you so much for your positive feedback about your recent stay at our Montemartini Palace, A Radisson Collection Hotel.
We are glad to learn how you enjoyed your experience at Palazzo appreciating the suggestive and convenient location of the property, as well as the ambience, services and the staff.
We are looking forward to welcoming you back to let you continue your lovely experience in your roman "timeless home".