我们有两个高级房间,我和我儿子以及他的女朋友住了5晚。
房间很棒,空调是值得欢迎的新增设施,因为整个星期我们都在那里。
房间服务周到,清洁人员的工作非常出色。
我们用过几次游泳池,发现这里的设施真的很不错。
马路对面有一个电车站,真的很方便。
唯一的弊端是我们第一天早上7点接到前台的电话,他们打错了房间号。没有道歉
房间里没有抽屉,本来可以方便的放置不需要悬挂的衣服(其实没那么重要 ) 。
一天晚上在酒吧后面工作的小姐相当粗鲁。黑头发,绑着,假睫毛我们得到的印象,她想了很多她自己,我不知道为什么。
我们遇到的所有其他工作人员都很可爱,特别是接待处的伊斯梅尔,他非常友好和乐于助人。他的功劳归你。
Ruth_E_K
Front Office Radisson Blu Basel,巴塞尔雷迪森布鲁酒店 的 Owner,回复了这篇点评
Hello Ruth_E_K,
Thank you for choosing our hotel for your five-night stay and for sharing your experience. We are delighted to hear you enjoyed the superior rooms, appreciated the air conditioning during the heat, and found the pool and location convenient.
We are sorry for the aspects of your stay that did not meet expectations, including the early call and the interaction at the bar. Our goal is to provide warm, attentive service and a restful environment, and we regret that this was not consistently reflected.
It is wonderful to know our housekeeping team made a positive impression and that our front desk colleague stood out for excellent service. We will be sure to pass along your compliments.
We hope to have the opportunity to welcome you and your family again for an even smoother experience.
Kind regards,
Gurnam Klair