Dear Brian,
Thank you for taking time to share your comments regarding your recent stay at the Park Inn Sandton Hotel. We are pleased to know that we were able to provide you with a level of comfort that was above your expectations.
I have commended all our staff member’s for making your stay with us very pleasant and for their ‘Yes I Can’ attitude, as we do our best to create a welcoming and relaxing atmosphere for all our guests.
We appreciated hearing that you found our hotel conveniently located and very close to your offices. We also appreciate your reference to complimentary shuttle service that available from the Park Inn Sandton Hotel to Sandton City Shopping Centre. We are glad that you utilized and enjoyed the service that you received.
Thank you for noting the smoother check-in process that you experienced. Our front office staff works hard to get our guests checked-in hassle-free. We are glad that small tweaks in our process can make a noticeable difference.
With regards to your request for sparkling water in our rooms, we do offer our guests sparkling water on request. Please inform house-keeping upon your next stay to swop out the still water for sparkling.
On behalf of our entire Hospitality Team here at the Park Inn Sandton, we would like to thank you for making us your "Home Away From Home" in Johannesburg, and we hope to see you again when your travels bring you back.
Sincerely,
Rick Berendsen
General Manager
Park Inn Sandton