Park Plaza London Waterloo - Lobby

Contactless Experience

Providing you the freedom and convenience of using your personal device
Contactless Experience

Contactless Experience

As part of our Reassuring Moments programme, we have developed a contactless experience at select hotels for your safety and comfort.

Use your personal device to check in online before you arrive and then simply navigate your stay via the Park Plaza Services Hub. All of the below services can be accessed via the QR code published on your welcome letter, along with in-room screens and common areas of the hotel.

Digital Services

Contactless Experience – Online Check-in

Online check-in

Check in online in 30 seconds from your own device before you arrive. Simply pick up your keycard upon arrival or use the mobile key to enter your room.
Contactless Experience - Digital Key

Digital key

Securely enter your room with a digital key after completing online check in with our Park Plaza Services app, available in App Store and Google Pay.
Contactless Experience – Instant Messaging

Instant messaging

Chat to one of our team members who will be happy to assist with questions or requests you may have 24/7 via WhatsApp or Web Chat during your stay.
Contactless Experience – Food Ordering

Online food and drinks ordering

Order room service, including breakfast, with just a few taps directly from your personal device. Choose whether to pay online or at the door, without any direct contact with our team members.
Reassuring Moments by Park Plaza
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Download the Park Plaza Services App