We simply can’t wait for your safe and comfortable return

It feels like forever since we last welcomed you through our doors but the long wait is almost over! In the meantime, we’ve been working like crazy to ensure the safety and wellbeing of our guests and team members remains the absolute number one priority. Introducing our be bold. be creative. be safe programme which – created in line with World Health Organization recommendations – is our commitment to upholding an even higher standard of cleanliness and wellness. We are also proud to announce that through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced across all of our hotels. Please find out more here.

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Nieuwe protocollen

Hierdoor heeft art'otel een nieuw proces voor hotels ingesteld waardoor SGS en het initiatief voor een veiligheidsprotocol van de Radisson Hotel Group samenkomen. Deze stappen omvatten nieuwe reinigings- en ontsmettingsprocedures, meer aandacht voor veiligheid in gemeenschappelijke ruimten, beschermingsmiddelen en geüpdatete training voor teamleden. Het is onze intentie dat alle hotels van art'otel in Europa binnenkort gecertificeerd worden door SGS.

De nieuwe protocollen, goedgekeurd door het Executive Leadership Team met een gecombineerde ervaring in de horeca van meer dan 150 jaar, omvatten onder andere:

Enhanced Cleanliness

• Increased cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items
• Install stations with alcohol-based hand sanitiser and gloves at the front entrance and hotel’s public areas
• Ensure room keys are disinfected and presented without contact upon check in
• Display signs with cleaning and disinfection procedures in each room
• Place TV remote controls in an individually sealed protective bag after disinfection

Heightened Guest Safety and Comfort

• Implement social/physical distancing measures throughout the hotel in line with local government advice (1.5m in Europe)
• We are spacing tables a safe distance apart in all restaurants and bars to ensure physical distancing and a reduced capacity
• Installation of protective screens at the front desk, concierge and host stands between guests and team members
• Express check-in and check-out remains available to all guests
• art'otel offers cash-free methods of payment including contactless payment methods

Empowering our Team Members

• Follow government and industry standards to ensure a safe and healthy (work) environment
• Support our leaders in effective team & change management skills
• Providing team members with Personal Protective Equipment if requested
• Conducting comprehensive hygiene and prevention training for team members
• Extra training for housekeeping to implement heightened cleaning standards

Encouraging our Guests to Stay Well

Even prior to your arrival we are focused on your wellbeing. If you have any symptoms, please do not travel to the hotel and seek medical advice from your country of origin. Be sure to follow World Health Organization guidelines to prevent the spread of COVID-19.

Welcoming our Guests Back

Arrival & Departure: Express check-in and check-out, installation of protective screens, sanitiser stations and key cards, contactless transactions.
Guest Rooms: Increased cleaning and disinfection with clear display signs of new procedures; in-room dining, reduction of furnishings and enhanced laundering of linen.
Restaurants & Bars: Repurposed spaces to ensure social distance; all food and beverages served under the strictest safety procedures.
Meetings & Events: Revised capacities in line with local social distancing regulations; decluttered spaces complemented by high-tech streaming capacities and a revised food and beverage offering.
Team Members: Comprehensive hygiene and cleanliness training programme; Personal Protective Equipment provided as required.

For all the latest information related to our cancellation policy and Radisson Rewards members please click here. We will continue to update you with all the latest regarding check-in and check-out, guest rooms, public spaces and travel safety. We look forward to you bringing back the vibes to our art’otels across Europe.

be bold. be creative. be safe by art’otel
#artotelvibes #besafe #RadissonCares