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Health & Safety

Committed to delivering a clean and safe environment through health and safety protocols

One of our highest priorities is the health, safety, and security of our guests, team members, and business partners. COVID-19 has fundamentally changed the way we live, and we are adjusting our daily operations to fit within the new normal. In response to this, we and a team of experts have reviewed our existing health and safety processes and developed a new safety protocol. This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. To learn more, watch our cleaning and safety protocol videos.

Safety Protocols update

Face Coverings and Personal Protective Equipment (PPE):

  • To help protect the health and safety of our guests, team members, and visitors, we require the use of face coverings in indoor public spaces (areas) in all hotels, pending local regulations*For those children under the age of two or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance, face masks are not mandated. 
  • In hotels located in selected countries in Europe, Africa, the Middle East and Asia Pacific, team members are mandated to wear Personal Protective Equipment (PPE) where locally required.
Rapid onsite COVID-19 testing for event attendees:
 
To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.
 
PCR testing 
 
To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.

Rapid onsite COVID-19 testing for meeting & event attendees

To provide ease, confidence and reassurance to safely return to face-to-face events, we’ve introduced pre-event, onsite, rapid COVID-19 antigen testing for meeting and event attendees, further enhancing the comprehensive Radisson Hotels Safety Protocols, which are already in place in all hotels. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. Together we are delivering a reliable solution that you can trust for your future events.

What we provide

Through our healthcare partner, we will provide the point of care test kits (rapid antigen lateral flow) and ensure all tests are administered by trained healthcare professionals who meet local requirements.
 
The convenient tests can be performed on the day of the event, before attendees enter. Our hotel team will optimize the planning together with you to minimize total required pre-event time. Rapid antigen tests are performed right on site by the healthcare professional(s), in a dedicated and safe area of the hotel, and results are returned in just 15 minutes (up to a maximum of 30 minutes). The rapid tests provided by our healthcare partners are amongst the best performing on the market and meet the WHO requirements in terms of accuracy, specificity and sensitivity.

How it works:

From start to finish, you can rest assured knowing that that your attendees in a safe environment, with in-depth cleaning and disinfection procedures, physical distancing, thoroughly sanitized meeting spaces, protective equipment, and updated training for team members. Check the “Meetings & Events” tab to learn more about our 10-step protocol for meetings and events.

Prior to the event

Responsible Business - Rapid COVID-19 - Booking the rapid COVID-19 test

1. Booking the rapid COVID-19 test

Rapid COVID-19 tests can be booked together with your meeting package. Please allow a minimum of three weeks prior to the day of arrival to organize the local setup. Our team will include this service in your event proposal and will provide you with all further details.

Responsible Business - Rapid COVID-19 - Supporting information

2. Supporting information

Upon confirming the event, we will provide supporting information and materials to share with your attendees about the test.

On-site

Responsible Business - Rapid COVID-19 - 03 A safe arrival

3. A safe arrival

We will welcome your guests in a dedicated, safe area, ensuring physical distancing.

Responsible Business - Rapid COVID-19 - 04 Administering the test

4. Administering the test

Up to 20 attendees can be tested in one hour; for larger groups our healthcare partner can foresee additional staff for optimal planning and to minimize waiting time.

Responsible Business - Rapid COVID-19 - Secure waiting room

5. Secure waiting room

After administering the test, guests will be asked to wait for the results in a separate, secure waiting room. Results are returned in just 15 to maximum 30 minutes.

Responsible Business - Rapid COVID-19 - 06 If attendees test negative

6. If attendees test negative

Guests who test negative are shown by our teams to the event room where they can continue to work, network and prepare for the event.

Responsible Business - Rapid COVID-19 - On-site - 07 If attendees test positive

7. If attendees test positive

If any guest tests positive, our existing safety protocols will be activated, in line with our processes and local laws and legislation and affected persons will be directed to confirm the result with a PCR test, as instructed by the test provider and the ECDC.

Plan stress free

Organize arrival for your event attendees one day in advance, to save time on the day of the event.

Terms and conditions:

• Radisson Hotel Group does not accept any direct or consequential risks or liability in relation to COVID-19, specifically in relation to the products or services of the third-party supplier of COVID-19 rapid antigen tests. 

• This service is currently available at selected Radisson Hotels in: Belgium, Denmark, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Moldova, Netherlands, Norway, Poland, Romania, Russia, Sweden, Switzerland, UK and Turkey.