Visit our five-star hotel in downtown Shanghai
Sustainable Stays
Check-in2:00pmCheck-out12:00pm
Radisson Collection Hotel, Xing Guo Shanghai - TripAdvisor traveler rating
(1099 reviews) Ranked #56 of 5201 hotels in Shanghai
Rating summary
- Sleep Quality
- Location
- Rooms
- Service
- Value
- Cleanliness
Room tips
We tried the dinner buffet, it is ok. (Angela W)
Executive lounge is not what you expect as a executive lounge. Not necessary to have it.(drinkobee)
Garden view(Uschiiilein)
Bus stop one block away, subway station about 1 Km (0.6 miles) away, both offer great service.(Andrés D)
Garden view room is always more pleasant than the street-facing one(maychending)
Traveler reviews
"A Five Star experience with 3-Star budget"
2025-06-04
The hidden gem and the ultimate luxurious and serene oasis in the middle of downtown Shanghai. The hotel is surrounded by gardens. It has a chancing room plus a super large bathroom. The hotel offers great breakfast buffet. Everyone we met is friendly and helpful. This is a 5-Star hotel with a 3 star budget.
- Rooms
- Value
- Sleep Quality
- Location
- Cleanliness
- Service
Chen Leon, 客户服务/前台 at Radisson Collection Hotel, Xing Guo Shanghai, responded to this review
Dear Guest,Thank you so much for your wonderful review! We are thrilled that you consider us a hidden gem and a luxurious oasis in the heart of downtown Shanghai. Your appreciation for our garden surroundings, spacious rooms, and exceptional facilities like the changing room and super large bathroom is truly gratifying. We are particularly pleased that you enjoyed our breakfast buffet and found our staff to be friendly and helpful. These are the elements that we strive to perfect to ensure a memorable stay for our guests. Your description of our hotel as a 5-Star experience with a 3-star budget is incredibly flattering and speaks to our commitment to providing exceptional value. We will continue to work hard to maintain this high standard and exceed expectations. Thank you again for choosing us and for sharing your positive experience. We look forward to welcoming you back in the future.
"Great help and hospitality from Charles Gao"
2025-05-21
I attended Bakery China exhibition and had lots of luggage with me, cartons of bread samples. Charles Gao helped me with sealing the cartons. And at the same time my luggage beg lining was torn. Charles helped me to fix it too. So grateful to Charles for the big help. To him, it might be a small thing to fix these "simple" things But to me, without his help, it will be a super big problem for me
- Rooms
- Value
- Sleep Quality
- Location
- Cleanliness
- Service
Chen Leon, 客户服务/前台 at Radisson Collection Hotel, Xing Guo Shanghai, responded to this review
Dear guest,Thank you so much for taking the time to share your experience and express your gratitude. We are delighted to hear that Charles Gao was able to assist you with your luggage and bread sample cartons during the Bakery China exhibition. It is always our pleasure to help our guests in any way we can, and we are glad that his efforts made a significant difference for you. We understand that sometimes what may seem like a small task to us can be a huge relief and convenience for our guests. Your appreciation means a lot to us, and we will continue to encourage our staff to go the extra mile to ensure that every guest feels well taken care of. We hope that your time at the exhibition was productive and enjoyable. Thank you once again for your kind words. We look forward to welcoming you back to our hotel in the future.
"I definitely recommend this hotel — overall, a truly wonderful experience!"
2025-05-01
We stayed in a Business Class room and liked it — super clean and spacious. The room even had a hot tub, which was a nice surprise! Breakfast was great too, with lots of variety, fresh-squeezed juice, and tasty dishes made by the chefs. The surrounding garden was beautiful, and getting around from the hotel was super easy and affordable by taxi (we used the DiDi app). The entire staff was extremely friendly and made us feel very welcome throughout our stay. The hotel also has a gym, a spotless sauna, and a nice swimming pool — all really well-maintained. It would’ve been nice if the fresh juice had been available throughout the whole breakfast time.
- Rooms
- Value
- Sleep Quality
- Location
- Cleanliness
- Service
Chen Leon, 客户服务/前台 at Radisson Collection Hotel, Xing Guo Shanghai, responded to this review
Dear Guest, Thank you so much for your wonderful review! We are delighted that you enjoyed your stay in the Business Class room, which was clean, spacious, and even included a hot tub — a lovely bonus! We are also pleased that you found the breakfast to be great, with a wide variety of dishes and fresh-squeezed juice. The beauty of the surrounding garden and the convenience of getting around using the DiDi app definitely add to the overall experience. We are thrilled that you found our staff to be extremely friendly and welcoming, which is a key part of our service philosophy. We appreciate your suggestion about having fresh juice available throughout the entire breakfast time. We will certainly take this into consideration and strive to make improvements where possible. Thank you again for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back in the future. Have a wonderful day ahead! Best regards,
"Excellent"
2025-04-10
This hotel is excellent. Friendly and thoughtful front desk staff, beautiful garden, great house keeping.
- Rooms
- Value
- Sleep Quality
- Location
- Cleanliness
- Service
Leon Chen, Guest Services / Front Office at Radisson Collection Hotel, Xing Guo Shanghai, responded to this review
Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience at our hotel. Your kind words about our friendly and thoughtful front desk staff, the beautiful garden, and the great housekeeping services truly mean a lot to us. Our team is always committed to provide the best possible service to ensure that every guest feels welcome and comfortable. We are glad to know that our efforts have been appreciated. The beautiful garden is indeed one of the highlights of our hotel, offering a serene and picturesque setting for our guests to relax and enjoy. We look forward to welcome you back in the future.Your satisfaction is our greatest reward, and we will continue to strive for excellence. Have a wonderful day!
"Exceptional staff, exceptional hotel"
2025-01-07
Exceptional stay. We arrived late after a long flight. Staff at reception were welcoming and so helpful in getting us checked in quickly and organizing a taxi so we could have a quick trip into the city. The hotel is set in lovely surroundings, sadly we left early morning so did not get to explore. The hotel is away from the bustle of the city but a short taxi ride. Hotel rooms are spacious and equipped with everything you need, facilities are excellent but its the staff that really made it a wonderful stay. thank you!
- Rooms
- Value
- Sleep Quality
- Location
- Cleanliness
- Service
Leon Chen, Guest Services / Front Office at Radisson Collection Hotel, Xing Guo Shanghai, responded to this review
Dear B626KDgemmam Thank you very much for writing such a great review on Trip Advisor following your stay. Here at the hotel, we value feedback from our diverse clientele, as it enables the hotel management to focus and provide the best possible customer service, as the hotel team always strives to exceed our guests' expectations and offer EXCEPTIONAL service to all, throughout ones stay. I am delighted to read that you found our hotel colleagues eager to help and look forward to welcoming you back to Shanghai Yours sincerely Leon Chen Front Office Manager Radisson Collection Hotel Xing Guo Shanghai