Radisson Blu Edwardian Grafton Hotel, London - TripAdvisor traveler rating

Dear 282stuartl, Your wonderful review painted a picture of the positive experience you had with us at the Radisson Blu Edwardian Grafton Hotel. We are truly delighted to read that our services and management exceeded your expectations during such a special time for you and your family. Our team always strives to provide memorable experiences for our guests, and it seems we were successful in making your stay comfortable and hassle-free. The upgrade and the flexibility regarding the check-out time, are gestures that embody our vision of hospitality and the importance we place on understanding our guests' unique circumstances. Your kind words towards our management's understanding nature and the outstanding customer service you received, are greatly appreciated. It is comforting to know that we were able to extend our care to you when it was most needed. We hope that your family is doing well and we look forward to the opportunity of welcoming you back, perhaps for a celebratory visit. Warm regards. Tzoulian,Night Receptionist.

Dear kika385, It is heartening to read your kind words about our central location and our amazing staff. We are indeed very proud of our team and their dedication to providing exceptional service to all our guests. Your experiences are a testament to their hard work. Our location in London's vibrant Fitzrovia is indeed something we cherish. Being within walking distance of cultural hubs like Covent Garden, Soho, and Oxford Street, as well as a variety of renowned theatres including the Dominion Theatre and the Shaftesbury Theatre, is one of the unique advantages our guests enjoy. However, we acknowledge your concerns about the noise levels. Our hotel is situated in a lively neighborhood, and while many guests appreciate the vibrance of the location, we understand that it might not be ideal for everyone. It's regrettable to hear that it affected your sleep quality during your stay. We strive to ensure our guests have a pleasant experience, and we regret any inconvenience caused. In spite of the noise issue, we are delighted that you found our hotel fantastic overall. We look forward to welcoming you back and ensuring your next stay is even more enjoyable. Warm regards, Tzoulian,Night Receptionist.

Dear Hope4harper, Your feedback is greatly appreciated, and we are delighted to hear that you found our staff exceptionally friendly and our family room satisfactory. Our team strives to provide a memorable experience, and it's wonderful to know that our concierge was able to share their extensive knowledge of London, enhancing your trip. Our location is indeed excellent, situated in the heart of Fitzrovia, within walking distance of many of London's most vibrant areas such as Covent Garden, Soho and Oxford Street. We are glad to know that you found this aspect of our hotel beneficial for your family trip. On the other hand, we regret to learn about your unfortunate experience at our onsite restaurant, Steak and Lobster. We are proud of the high standards we set for our entire hotel, and we deeply regret when any aspect of our service falls short. Your feedback is valued and it helps us improve our services. We hope to have another opportunity to host you and your family, and strive to ensure your experience is nothing short of excellent. Warm regards, Radisson Blu Edwardian Grafton Hotel, London

Dear Mark3005, Your encouraging words on your recent stay at the Radisson Blu Edwardian Grafton Hotel are greatly appreciated. It's heartening to know that our staff left a positive impression on you, especially our trainee, who you found to be friendly and professional. Our team aims to provide an exceptional service to all guests, and it's always rewarding to hear when we have succeeded in our mission. We're delighted to know that you found the rooms to your liking, clean and spacious, reflecting the high standards we strive to maintain. We are also glad that you had no issues with the lifts during your stay. It's wonderful to hear that you plan on making us your go-to hotel in London. We pride ourselves on our excellent location in the heart of Fitzrovia, within walking distance of Covent Garden, Soho and Oxford Street, and it's reassuring to know that you were able to take full advantage of it. Our hotel indeed provides easy access to buses and the tube network, making it an excellent choice for those wishing to explore the city. Additionally, we are indeed moments away from Euston, St Pancras, and Tottenham Court Road stations, and a short walk from various West End theatres. We look forward to the pleasure of welcoming you back for another memorable stay in the future. Warm regards. Edgar F Lobby Manager

Dear Cindy, Your positive comments on our helpful and polite staff are extremely gratifying to hear. Your experience with the receptionist, who went above and beyond to assist you with an early check-in and drying your sweater, perfectly reflects the spirit of heartfelt service we aim to deliver. It's wonderful that you found our hotel to be nice and comfortable. We are lucky indeed to be situated in London's Fitzrovia, a bustling neighbourhood known for its eclectic blend of historic and contemporary charm. With the added convenience of being within walking distance of Covent Garden, Soho and Oxford Street, we are thrilled that our location added value to your stay. Your recommendation is the highest compliment we could receive, and we are truly grateful for it. We hope to have the pleasure of hosting you again in the future for another enjoyable stay at the Radisson Blu Edwardian Grafton Hotel. Warm regards. Guest Relation Team