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"Good hotel, but could be improved"
- Reviewed: 2015-03-08
- Trip type: Business
The hotel is nice, it has spacious brand new rooms, the breakfast is really nice and the staff is friendly. BUT: information on the website is wrong, you cannot trust it, it says: "free high-speed, wireless Internet access" well forget the high speed. I was here for work and it was very chalenging to have a video call, or to loggin into work intranet, the internet was quite bad (like is all over Brazil, but then don't state on the website that it is high speed!). "a state-of-the-art fitness center" the fitness centre is quite crappy, with old machines and stains on the wall, so it is a lie to call it "state of the art". Apart from this the hotel is extremely noisy, the management should do something about the awful noise of the slamming doors, you can basically hear whenever your neighbour enters and leaves the rooms, which is particularly inconvenient in the middle of the night. I think the bar could also be improved, it is not apealing to take a drink there.
- RADBEL, Gerente geral at Radisson Hotel Maiorana Belem, responded to this review 2015-03-19
Dear Mrs. Joline t. Thank you for choosing us for your stay in Belém. Thank you for reporting the experience with us. It gives us a disappointment in not getting surprise you with our services . Since the aim of the Radisson staff is always surprising and provide a memorable hosting positively. Sorry about reported unpleasant fact and I really hope we have a next opportunity to welcome you and undo the negative image that was. We prioritize the best fit, the best stay and always surprise our guests! I hope we have a chance next to her and do your best experience in hosting. Sincerely, Leonardo Rodrigues General Manager Hotel Radisson Belém