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"Room for improvement"
- Reviewed: 2020-04-15
- Trip type:
Found a small roach in my bed when I checked in but didn't want to fuss or make a big deal out of it. Poor water pressure and the vending machines weren't working which normally wouldn't bother me but since there isn't any other food being offered at this time it was quite an inconvenience also difficult to see where the entrance to the hotel is So oftentimes we'll miss the entrance and have to go all the way back around. also absolutely nothing to watch on their very minimal basic channel TV poor picture quality and slow internet. The staff was very good about working with me on an ID issue though.
- Bijal P, General Manager at Country Inn & Suites by Radisson, The Woodlands, responded to this review 2020-04-16
Dear ChelseaLauren89, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do not have any vending machines on at this hotel, we have an Incase Mart in the lobby which open 24/7. Where guest are able to purchased snacks and drinks. We hope for another opportunity to exceed your expectations. Also please note next time you book a Travel Agent employee rate you will need proper verification to be able to stay at that rate. Should you have any concerns during or after your stay, please reach out to any of our employees directly.