TripAdvisor traveler rating

797 reviews
Ranked #9 of 23 hotels in Hagerstown

Type of traveler

Excellent
356
Very Good
213
Average
101
Poor
74
Terrible
53

Traveler rating

Business
103
Couples
217
Solo travel
51
Family
338
Friends getaway
47

Rating summary

Location
4.5
Sleep Quality
4.0
Rooms
4.0
Service
4.0
Value
4.0
Cleanliness
4.0

Travelers’ tips to help you choose the right room

  • Lower floor rooms are great for quick 1-2 night stays! (admit_it)
    5.0
    2019-06-17
  • 1 Bd-This helps with the noise of the fridge (or unplug it) & the 1-bd have a top/ceiling a/c opposed to the a/c unit at the window. (ShowTheWorldYouCare)
    5.0
    2019-06-13
  • Dont choose this hotel (Marina D)
    2.0
    2019-05-18
  • Ask for a top floor (Shama S)
    4.0
    2019-01-01
  • There are probably better old. (refmd)
    3.0
    2018-10-29

Most recent traveler reviews

  • "Jacuzzi Suite was great"

    • Reviewed: 2019-08-14
    • Trip type: Couples
  • Extra nice size Jacuzzi tub in bedroom. Separate bathroom with double sinks. Separate living room with dining area & very small section for little kitchenette. Overall the Suite was amazing. Will stay here again.

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  • "Very nice stay"

    • Reviewed: 2019-08-13
    • Trip type: Couples
  • Hotel was clean and pleasant. Room was well kept. Front desk personnel was friendly upon check in and check out. The only problem was the fact that everyone was slamming doors starting very late at night and early in the morning. This is not the fault of the hotel. Would highly recommend.

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  • "Average"

    • Reviewed: 2019-07-31
    • Trip type: Family
  • Somewhat pricey for an average stay. Bedroom, bathroom, linens, and towels all needed to be cleaned better. The beds were ok. There needed to be more places to hang towels after using them, and there needed to be a hand rail in the shower. The only staff I came in contact with was very nice.

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  • "Time for an Update"

    • Reviewed: 2019-07-23
    • Trip type: Business
  • Room was not very clean and the property needs a make-over. There was a rather aggressive roach in my room guarding the thermostat. Also, the room had a fairly distinct smell... and not for the better. Lastly, the odor of cigarette smoke was always wafting nearby. Needs some work...

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  • "Unhappy"

    • Reviewed: 2019-07-17
    • Trip type: Family
  • Will never stay at this location again. Staff seems to think that handicap has an entirely different meaning and did nothing to accommodate me during my first night causing me great uncomfortable issues the following morning.

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