TripAdvisor traveler rating

The Front desk provided great customer service, the manager handled the group reservation in a professional and caring matter. The hotel decor was very clean and up to date. The suite has a lot os space and very comfortable.

This hotel will be great if they fix a few I really want to loce this place because of convenient location, very comfy bed, outdoor pool and cool fitness room. However, some maintenance issues need to be resolved to get things tidy again. $160/night for a king room is pricey when this is only a 2.5 star experience at the time of review.

My husband and I booked this hotel while planning our vacation in the area. The room was not cleaned well. There was a soiled spot on the sofa bed that the housekeeper tried to hide by flipping the cushion, which caused the zipper in cushion exposed. Our trash was not removed from the room after it was supposed to be cleaned. The housekeeper left the trash. The toilet was loose and not stable. It was not safe to use. The host was not attentive to clean tables and replenish the food at the breakfast bar. This is our worse experience at Country Inn and Suites. Because of the hotel experience my husband has insisted that we utilize another hotel chain. Before last week, July 29- August 1, Country Inn and Suites WAS our favorite. Additionally the signal for the cable was not good causing the tv to go out often. I did receive some assistance with the tv. I receive a trite email about my overall stay based on the survey but nothing can replace the time and money that we spent at this hotel. I don’t the concerns will be handled.

Decent, but pricey if you pay for a low quality hotel and room. Not too clean or up-keep. I'd search for better quality and cleaner hotel. Not worth the price if you pay for it or even as a member, was high.

The hotel was dirty, did not look like my room or the hallway had been cleaned in weeks. The staff was unprofessional, especially the front desk person,. The one who work during the mornings she stated her name was Cynthia, she would not provide her last name. Supervisor was on hide out to take complaints. Cynthia said some things to a 14 year old boy that was not appropriate. She really need to be fired.