TripAdvisor traveler rating

18 reviews
Ranked #2 of 4 hotels in Byram

Type of traveler

Excellent
7
Very Good
3
Average
3
Poor
3
Terrible
2

Traveler rating

Business
6
Couples
2
Solo travel
1
Family
9
Friends getaway
0

Rating summary

Location
4.0
Sleep Quality
4.0
Rooms
4.0
Service
4.0
Value
3.5
Cleanliness
3.5

Most recent traveler reviews

  • "great check-in, but all downhill from there"

    • Reviewed: 2019-08-21
    • Trip type: Family
  • the lady that checked us in when we arrived late, was wonderful. she was very professional, friendly, and attentive. the same cannot be said for the morning staff that was behind the counter when i had a question the next day. she barely looked up from the puzzle she was doing in order to answer my question. besides that, the issues that we experienced were not worth it to us to report, but definitely echoed by previous reviewers, so we were not surprised when these issues arose. the tub needed a serious scrubbing and the water ran brown (we opted not to use it), there was food left behind in the mini-fridge (we discarded it), NEITHER phone in the room was working (part of the reason we did not contact the front desk about anything), and there was trash left from the previous occupant. and lastly, although it was in the middle of the day, there was some very loud construction going on in the room across the hall (nap-finished). we would have called downstairs to find out about that, but as mentioned, there was no functional phone. the sound that came from that room was insane, the entire wing needs to be shut down if you are going to do that. this is one of only four hotels in the immediate vicinity, and only two of those allow pets. between this hotel and the other choice, this seemed the better option. the breakfast was decent, everybody loves a waffle maker. besides the aforementioned construction, we were not able to hear our neighbors, and there are two convenience stores located within a short walk, as well as some pretty decent barbecue. if we visit byram again as a whole family (meaning, with the dog) we will probably try the other hotel instead. and if we come again without the dog, we'll stay at the holiday inn.

    • tripadvisor-rating
      Rooms
    • tripadvisor-rating
      Value
    • tripadvisor-rating
      Sleep Quality
    • tripadvisor-rating
      Location
    • tripadvisor-rating
      Cleanliness
    • tripadvisor-rating
      Service
  • "Weary travelers"

    • Reviewed: 2019-08-09
    • Trip type: Couples
  • As stated in previously filled report, we were elderly travelers looking for a place to get a few hours sleep before continuing on home. Your place was the closest one in all the rain. The room was clean and well laid out.

    • tripadvisor-rating
      Rooms
    • tripadvisor-rating
      Value
    • tripadvisor-rating
      Sleep Quality
    • tripadvisor-rating
      Location
    • tripadvisor-rating
      Cleanliness
    • tripadvisor-rating
      Service
  • "Overnight stay"

    • Reviewed: 2019-08-08
    • Trip type: Family
  • Our room had an entrance door which I had to lift up to close it and was still unable to lock the deadbolt. During our checkout the employee was very rude and acted like I was being untrue about paying a deposit for smoking, which neither myself or my husband smoke , then she stated the night checking clerk didn’t write a receipt. When she found the money stuck in the back of the cubby hole she said she had to check our room before she could give me the deposit!

    • tripadvisor-rating
      Rooms
    • tripadvisor-rating
      Value
    • tripadvisor-rating
      Sleep Quality
    • tripadvisor-rating
      Location
    • tripadvisor-rating
      Cleanliness
    • tripadvisor-rating
      Service
    • Journey57060138976, Guest Relations Manager at Country Inn & Suites by Radisson, Byram/Jackson South, MS, responded to this review 2019-08-13
    • Dear brown472019, We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

  • "Very mixed experience"

    • Reviewed: 2019-07-25
    • Trip type: Business
  • I had an overall bad experience during my stay, mostly due to issues occurring during the booking process. I called in the morning to book a night stay as hotels were being sold out due to the recent tropical storm. I went through the booking procedure like normal and was told I could cancel my reservation before 4:00 PM. When I arrived at 6 I learned that I had apparently been booked for a day-only stay which I had never heard of and did not request. Additionally there was a great deal of confusion regarding my name and email address, and as such I had never received my confirmation number. I had to wait for nearly an hour while the desk manager tried to get me a new room and the one I ended up getting first had not been cleaned and was full of used towels, food and garbage. After getting that corrected I received a good room and slept well. The staff there were very nice and helpful but there was an unacceptable amount of confusion. I don't know whether it was a problem with the person booking me, the system itself or poor reception over the phone. It could have been a fluke for all I know, but my experience didn't reflect what I would expect from such a well-regarded hotel chain.

    • tripadvisor-rating
      Rooms
    • tripadvisor-rating
      Value
    • tripadvisor-rating
      Sleep Quality
    • tripadvisor-rating
      Location
    • tripadvisor-rating
      Cleanliness
    • tripadvisor-rating
      Service
  • "Nice and clean"

    • Reviewed: 2019-07-23
    • Trip type: Business
  • Nice overall. I was traveling for business coming from Dallas, Texas. I made the reservation early and it was a very smooth transaction. Nice people overall. Thanks for everything. I would recommend this hotel highly

    • tripadvisor-rating
      Rooms
    • tripadvisor-rating
      Value
See all reviews at TripAdvisor

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

© 2014 TripAdvisor LLC