As COVID-19 continues and the world evolves to the new normal, Radisson Hotels continue their proactive efforts to ensure the safety and well-being of our guests.
RHG Safety Protocols
As part of the Radisson Hotels Safety Protocol, our top priority is maintaining the highest levels of safety in accordance with each country’s local regulations. Prevention steps include disinfecting all key entry points, including buffet areas and high touch points in public areas. A personalized contactless service is being offered throughout our properties wherever possible. Our team members’ health is monitored, and they receive regular Covid prevention training. In addition, we continuously monitor indoor air quality, and select hotels are adding CO2 meters in areas such as meeting rooms and fitness centers.
Rapid onsite COVID-19 testing for event attendees
To provide ease and confidence to return to face-to-face meetings and events, we have launched onsite, rapid COVID-19 antigen testing for attendees. To provide this service, we partner with leading healthcare providers to make the option available in 23 countries in Europe, the Middle East and Africa. For more details, please check the ‘Rapid COVID-19 testing’ tab below.
To facilitate the return of travel, Radisson Hotels are able to direct guests to an easily accessible and affordable PCR testing location. In addition, selected hotels will offer PCR testing on location for groups or individuals, or self-sampling PCR tests via the Group’s specialized partners.
Access to medical assistance for your peace of mind
Our hotel teams are ready to assist to help ensure the safety and well-being of everyone. As part of our continued efforts to help our guests enjoy a relaxed stay with us, our hotels can provide information on locally available medical assistance and support. If you or someone in your traveling party are feeling ill, our team members will do all they can to connect guests with the best locally available resources and local medical advisors. Our team can advise you on the nearest pharmacies and stores to purchase personal protective equipment kits, masks, and other medical necessities.
Flexibility in cancellation
We are constantly updating our global cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. Please see more on this page.
To help you stay on top of global restrictions and guidelines, we would like to share Travel Weekly’s handy tool with you. Find updated information about entry regulations around the world including quarantine requirements, travel restrictions, required testing, or documents. Adjust the filters and see what you need to do and bring with you depending on your passport, country of departure, and your destination. Disclaimer: Please be sure to stay up to date with the current travel regulations of your country and the country you plan on visiting, as restrictions, rules, and regulations are constantly changing. Radisson Hotels is not responsible for the information and content on Travel Weekly’s COVID entry rules map.
Rapid COVID-19 tests can be booked together with your meeting package. Please allow a minimum of three weeks prior to the day of arrival to organize the local setup. Our team will include this service in your event proposal and will provide you with all further details.
Upon confirming the event, we will provide supporting information and materials to share with your attendees about the test.
We will welcome your guests in a dedicated, safe area, ensuring physical distancing.
Up to 20 attendees can be tested in one hour; for larger groups our healthcare partner can foresee additional staff for optimal planning and to minimize waiting time.
After administering the test, guests will be asked to wait for the results in a separate, secure waiting room. Results are returned in just 15 to maximum 30 minutes.
Guests who test negative are shown by our teams to the event room where they can continue to work, network and prepare for the event.
If any guest tests positive, our existing safety protocols will be activated, in line with our processes and local laws and legislation and affected persons will be directed to confirm the result with a PCR test, as instructed by the test provider and the ECDC.