California Privacy Policy

Effective Date: January 1, 2020

Radisson Hotel Group (“Radisson,” “we,” “us,” or “our”) has adopted this California Privacy Policy in accordance with the notice requirements under the California Consumer Privacy Act of 2018, as amended (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this Privacy Policy (“California Privacy Policy”). 

This California Privacy Policy applies only to information collected through: the websites apps we own to which it is linked and information collected through other channels, such as over the phone or in person.

Definitions Specific to This Policy
The Personal Information We Collect and Disclose
Verification Process
Non-Discrimination
Deletion of Your Personal Information
Authorized Agents
Personal Information of Minors
Right to Opt Out
Additional Information
Additional California Privacy Rights
Changes to Our California Privacy Policy

Definitions Specific to This Policy

The CCPA includes definitions for terms specific to this California Privacy Policy that do not apply to Radisson’s privacy policy, including the following terms:

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include publicly available information obtained from government records; deidentified or aggregated consumer information that cannot be reconstructed to identify you; any information covered under the Gramm-Leach-Bliley Act or the California Financial Information Privacy Act, activities covered by the Fair Credit Reporting Act, or protected health information as defined under the Health Insurance Portability and Accountability Act. 

“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.

“Service Provider” means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that is organized or operated for the profit or financial benefit of its shareholders or other owners, that processes information on behalf of a business and to which the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

“Third Party” means a person or entity who is not a business that collects Personal Information from consumers, as defined in the CCPA, and to whom the business discloses a consumer’s Personal Information for a business purpose pursuant to a written contract.

The Personal Information We Collect and Disclose

The sections below show the categories of Personal Information we collect or “may collect”; examples of the type of Personal Information in each category; all types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and all types of third parties with whom that category of Personal Information is shared. As these sections show, we disclose certain Personal Information to third parties for a business purpose. We also sell certain Personal Information to third parties. We do not sell the personal information of minors under 18 years old. This information covers our practices over the past 12 months.

Personal Information: Unique identifiers

Examples

Name, signature, address, telephone numbers, email addresses, account name, SSN, DL number, passport number, online identifier, IP addresses

Types of sources from which this category of Personal Information is collected

- Online booking channel you used to make the booking
- From your travel agent
- Directly from you through the booking form or the hotel registration card
- Directly from you when making your additional service/facility request with the hotel front desk or the concierge
- From our call center
- From the Radisson hotel you made a direct booking with Online Request a Proposal form
- Your interaction with the meetings and events chatbot
- From you when interacting with us on social media
- From email analytics providers platforms
- From Adobe Analytics

Business purposes for collection

- Making your hotel reservation
- Providing services to you
- Assisting in hotel check-in and check-out
- Providing the loyalty program to you
- Providing services and goods requested
- Remembering your preferences
- Helping you finalize your booking if your cart is abandoned
- Providing you with guest satisfaction surveys
- Providing you with service emails
- Understanding analytics behind our emails
- Running credit limit reports
- Performing housekeeping and maintenance services
- Returning lost items to you
- Managing your preferences
- Assessing and fulfilling your request
- Redeeming or purchasing a gift card
- Enrolling you in newsletters or marketing communications
- Scheduling a meeting location for you
- Running analytics on online activity

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- IT providers involved in the (online) booking process
- IT providers
- Payment providers
- Email communications provider
- Guest satisfaction survey provider
- Meeting satisfaction survey provider
- Delivery or courier providers (for the purpose of returning lost or forgotten items)
- Gift card platform provider (if applicable)
- Gift card manufacturer (if applicable)
- Loyalty program provider
- Cloud and hosting service providers

Sale

- Mobile application provider
- Online chatbot provider
- Provider of targeted advertisements
- Your travel agent (if applicable)
- Analytics providers


Personal Information: Government ID number

Examples

Passport number, driver’s license or state identification card number

Types of sources from which this category of Personal Information is collected

- Directly from you

Business purposes for collection

- Confirming your identity

Types of third parties with whom this category of Personal Information is sold and/or disclosed

None


Personal Information: Financial information

Examples

Bank account number, credit card number, debit card number, or any other financial information

Types of sources from which this category of Personal Information is collected

- Directly from you through the booking form or the hotel registration card
- Through the online booking channel you used to make the booking
- From your travel agent (if applicable)
- From our call center
- From the Radisson hotel you made a direct booking with
- Directly from you when making your additional service/facility request with the hotel front desk or the concierge
- Online Request a Proposal form

Business purposes for collection

- Paying for the charges you incurred at the Radisson hotels
- Holding a room when your cart is abandoned in the booking process
- Booking a hotel
- Registering your arrival and departure at a hotel
- Collecting a hotel deposit to ensure payment of your stay
- Managing payment of your stay
- Establishing, printing or sending an invoice for your stay
- Paying commission to your travel agent (if applicable)
- Contacting you about your hotel reservation or completing your reservation

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- Gift card platform provider
- Loyalty program provider
- Payment service provider
- IT service providers for the online book process
- IT providers
- Email communication providers

Sale

- Your travel agent (if applicable)


Personal Information: Health/medical information

Examples

Medical information for room accommodations

Types of sources from which this category of Personal Information is collected

- Directly from you

Business purposes for collection

- Accommodating special medical needs

Types of third parties with whom this category of Personal Information is sold and/or disclosed

None


Personal Information: Purchase history

Examples

Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

Types of sources from which this category of Personal Information is collected

- Directly from you through the booking form or the hotel registration card
- Through the online booking channel you used to make the booking
- From your travel agent
- From our call center
- From the Radisson hotel you made a direct booking with

Business purposes for collection

- Administering your loyalty rewards programs
- Offering goods or services that might be of interest to you
- Managing your hotel stay or purchase
- Reconciling billing disputes
- Helping you redeem or purchase a gift card
- Holding a room when your cart is abandoned in the booking process
- Managing payment of your stay
- Establishing, printing or sending an invoice for your stay
- Paying commission to your travel agent (if applicable)
- Contacting you about your hotel reservation or completing your reservation<
- Running credit limit reports

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- Gift card platform provider
- Loyalty program provider
- Payment service provider
- IT service providers for the online book process
- IT providers
- Email communication providers
- Delivery or courier providers (for the purpose of returning lost or forgotten items)

Sale

- Your travel agent (if applicable)


Personal Information: Internet activity

Examples

Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement

Types of sources from which this category of Personal Information is collected

- Our digital analytics, digital advertising, email service providers and digital agencies

Business purposes for collection

- Enhancing your web browsing and booking experience
- Allowing you to communicate your preferences to us for current and future reservations and stays
- Providing relevant advertising
- Measuring communication and campaign effectiveness
- Improving the content of our emails

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- IT providers
- Email communication providers
- Loyalty program provider

Sale

- Mobile application provider
- Cloud and hosting service providers
- Online chatbot provider
- Analytics providers


Personal Information: Geolocation data

Examples

Geolocation data

Types of sources from which this category of Personal Information is collected

- Your use of our mobile applications
- Directly from you

Business purposes for collection

- Providing you with mobile applications


- Assisting you in booking a hotel or service
- Providing you with services or offers that might be of interest to you
- Helping you find hotels near you

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- IT providers
- Cloud and hosting service providers

Sale

Mobile applications provider


Personal Information: Employment information

Examples

Professional or employment-related information

Types of sources from which this category of Personal Information is collected

- Directly from you

Business purposes for collection

- Employment-funded payment or discounts

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- Our payment provider

Sale

- Online booking provider
- Your travel agent (if applicable)


Personal Information: Inferences

Examples

Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, abilities, and aptitudes

Types of sources from which this category of Personal Information is collected

- From our email service provider
- Our loyalty program provider
- From your online account profile
- From your internet activity
- Directly from you in surveys
- Our call center
- Customer data providers
- Purchase history
- Promo registration history

Business purposes for collection

- Providing you with advertisements that are relevant to you

Types of third parties with whom this category of Personal Information is sold and/or disclosed

Disclosure

- IT service providers
- Email service provider
- Loyalty program provider
- Cloud and hosting service providers

Sale

- Mobile application provider
- Online chatbot provider
- Analytics providers


We will not collect a category of Personal Information not listed above, or use any Personal Information collected in any of the above categories for a business purpose not listed above, without first providing you with notice.

You have the right to request certain information regarding the Personal Information we have collected about you in the preceding 12 months. You may make such a request up to twice in a 12-month span. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

- If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of sources providing that Personal Information; (3) the categories of third parties with whom we have shared that Personal Information; and (4) the business purpose for collecting that Personal Information, email privacyquestion@radissonhotels.com or call 1-800-333-3333. If you use the email, you will be asked to submit information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
- If you would like to request the specific pieces of Personal Information we collected about you, email privacyquestion@radissonhotels.comor call 1-800-333-3333. If you use the email, you will be asked to submit information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
- If you would like to request (1) the categories of Personal Information collected about you; (2) the categories of Personal Information sold; (3) the categories of third parties to whom the information was sold; and (4) the categories of Personal Information that were disclosed for a business purpose, email privacyquestion@radissonhotels.com or call 1-800-333-3333. If you use the email, you will be asked to submit information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.

Verification Process

By submitting an email request or calling our toll free number, you will be asked to provide information we have collected about you for verification. The amount of information you will need to provide depends on the type of request you are making.

Non-Discrimination

We will not discriminate against you if you exercise any of the rights provided by the CCPA set forth in this California Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by the CCPA.

Deletion of Your Personal Information

You have the right to request that we delete certain Personal Information that we have collected. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

- If you would like to request that we delete your Personal Information pursuant to the requirements of the CCPA, email privacyquestion@radissonhotels.com or call 1-800-333-3333. If you use the email, you will be asked to submit information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.

Authorized Agents

You may designate an authorized agent to exercise your rights under the CCPA on your behalf.

Pursuant to the CCPA:

- Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.
- You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.
- We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA.
- Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This provision does not apply if you have provided       with a power of attorney under California Probate Code sections 4000 to 4465.

Personal Information of Minors

We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to book a room in one of our hotels. In the event we learn that we have collected Personal Data from a child under the age of 18 without verification of parental consent, steps will be taken promptly to remove that information. If you believe that we have or may have information from or about a child under 18 years of age, please contact us at privacyquestion@radissonhotels.com.

Right to Opt Out

You have the right to request that we do not sell Personal Information that we have collected. If you exercise that right, please note that pursuant to the CCPA we may have to subsequently inform you that you need to opt in if the sale of your Personal Information is required to complete a transaction you have initiated. If opting in is required, we will provide you with the necessary instructions.

- If you would like to request that we do not sell your Personal Information pursuant to the requirements of the CCPA, email privacyquestion@radissonhotels.com or call 1-800-333-3333. If you use the email, you will be asked to submit information that we will then verify; if you use the telephone number, you will be guided through a process that will allow you to submit a verifiable request.
- If you use an authorized agent to submit your request to opt out, we will request that the agent provide us with proof that he, she, or it has been authorized by you to act on your behalf. The CCPA requires you to provide the authorized agent written permission to exercise your rights under the CCPA.

If you opt out of the sale of your Personal Information, we will wait at least 12 months before asking you if we may sell your Personal Information.

You have the right to opt in to the sale of your Personal Information after you have opted out. If you would like to opt in to the sale of your Personal Information, email privacyquestion@radissonhotels.comor call 1-800-333-3333. Opting in is a two-step process in which you will first clearly request to opt in, and then separately confirm that choice.

Additional Information

If you would like additional information regarding our California Privacy Policy, please us at 1-800-333-3333 or privacyquestion@radissonhotels.com.

Additional California Privacy Rights

If you reside in California, you have the right to ask us one time each year if we have shared Personal Data with third parties for their direct marketing purposes. To make a request, please send us an email at privacyquestion@radissonhotels.com or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

You may view our main privacy policy or contact us privacyquestion@radissonhotels.com or 1-800-333-3333 with any questions.

Changes to Our California Privacy Policy

Radisson reserves the right to amend this California Privacy Policy at our discretion and at any time. When we make changes to this California Privacy Policy, we will post an updated notice on our website with the effective date.

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