We are ready for your safe and comfortable return

• Check in online in 30 seconds from your own device before you arrive. Simply pick up your keycard upon arrival or use the mobile key to enter your room.
  
• In the UK, Germany and the Netherlands guests must wear a face mask in public areas of the hotel.
• In the UK, Germany and the Netherlands, our team members will be wearing masks unless behind a protective screen.
• Identification (passport/driving licence/ID Cards) will be required upon entry to the hotel.
• Non invasive temperature checks using thermal imaging technology for guests, following a successful trial, is implemented in our hotels in the UK and the Netherlands. This includes adults and children of all ages. If a guest has a temperature of over 37.8 degrees celsius, they will be offered assistance and will be required to self isolate in their guest room.
• Temperature checks for team members in the UK and Dutch hotels.
• Increased cleaning and disinfection with clear display signs of new procedures in all areas of the hotel.
• Improved air circulation.

• To ensure your comfort and safety and to reduce contact points, guests staying for more than one night will only have their rooms cleaned every three days. Should you wish to have your room cleaned more often or require towels or amenity replenishment, please do let us know.
• Chat to one of our team members who will be happy to assist with questions or requests you may have via WhatsApp or Web Chat.
  
• Increased cleaning and disinfection with clear display signs of new procedures.
• Mini bars are currently closed but in-room dining is available in all hotels.
• Reduction of furnishings.
• Enhanced laundering of linen.
• Removal of unnecessary marketing collateral with all important information placed on guest TVs.
• Guest mobile phones used as a TV remote control being trialled in some hotels.

• Order room service, including breakfast, with just a few taps directly from your personal device. Choose whether to pay online or at the door, without any direct contact with our team members.
  
• In the UK, Germany and the Netherlands, guests must wear a face mask in public areas of the restaurant including when walking to the table. Once seated guests do not need to wear a mask.
• In the UK, Germany and the Netherlands, our team members will be wearing masks unless behind a protective screen.
• Non invasive temperature checks using thermal imaging technology for guests, following a successful trial, are implemented in our restaurants in the UK and Netherlands. This includes adults and children of all ages. If a guest has a temperature of over 37.8 degrees celsius, they will be offered assistance and will be required to self isolate in their guest room. If the restaurant guest is not staying at the hotel, they will politely be refused entry.
• We will do our best to ensure as little wait time as possible but there may be a small queue to ensure everything is perfect for your experience.
• Go digital - where possible please use our menus on your smartphone via a QR code on your table, we also have single use menus if you prefer.
• In the UK, your details will be required for the NHS Test and Trace and similarly in the Netherlands you will be required to provide your details for the municipal health services.
• Please be aware that in the Netherlands it is prohibited to serve or consume alcohol in restaurants, bars or room service from 8pm.
• Repurposed spaces to ensure social distance.
• All food and beverages served under the strictest safety procedures.
• Please reserve your table in advance and pre-book.

• Revised capacities in line with local social distancing regulations.
• Decluttered spaces complemented by high-tech streaming capacities and hybrid meeting solutions.
• Revised food and beverage offering.
• Increased cleaning and disinfection with clear display signs of new procedures.

SGS certification