Park Plaza Victoria Amsterdam - Lobby

Ready for your return

Reassuring Moments by Park Plaza

We are ready for your safe and comfortable return

Our number one priority will always be the safety and wellbeing of our guests and team members. Park Plaza is fully focused on reassuring our guests, team members and local communities of our commitment to upholding an even higher standard of cleanliness and wellness with our Reassuring Moments programme across our European hotels. We are also proud to announce that through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces has been introduced across the majority of our hotels. Please find out more here.

Arrival & Departure

  • In the UK and Germany, guests must wear a face mask in public areas of the hotel, in the Netherlands it is strongly recommended.
  • In the UK, Germany and the Netherlands, our team members will be wearing masks unless behind a protective screen.
  • Identification (passport/driving licence/ID Cards) will be required upon entry to the hotel.
  • Non invasive temperature checks using thermal imaging technology for guests, following a successful trial, is implemented in our hotels in the UK and the Netherlands. This includes adults and children of all ages. If a guest has a temperature of over 37.8 degrees celsius, they will be offered assistance and will be required to self isolate in their guest room.
  • Temperature checks for team members in the UK and Dutch hotels.
  • Increased cleaning and disinfection with clear display signs of new procedures in all areas of the hotel.
  • Improved air circulation.
Park Plaza London Waterloo - Lobby
Park Plaza County Hall London - Penthouse Bedroom View

Guest Rooms

  • To ensure your comfort and safety and to reduce contact points, guests staying for more than one night will only have their rooms cleaned every three days. Should you wish to have your room cleaned more often or require towels or amenity replenishment, please do let us know.
  • Increased cleaning and disinfection with clear display signs of new procedures.
  • Mini bars are currently closed but in-room dining is available in all hotels.
  • Reduction of furnishings.
  • Enhanced laundering of linen.
  • Removal of unnecessary marketing collateral with all important information placed on guest TVs.
  • Guest mobile phones used as a TV remote control being trialled in some hotels.

Restaurants & Bars

  • In the UK and Germany, guests must wear a face mask in public areas of the restaurant including when walking to the table. Once seated guests do not need to wear a mask.
  • In the UK, Germany and the Netherlands, our team members will be wearing masks unless behind a protective screen.
  • Non invasive temperature checks using thermal imaging technology for guests, following a successful trial, are implemented in our restaurants in the UK and Netherlands. This includes adults and children of all ages. If a guest has a temperature of over 37.8 degrees celsius, they will be offered assistance and will be required to self isolate in their guest room. If the restaurant guest is not staying at the hotel, they will politely be refused entry.
  • Please reserve your table in advance and pre-book.
  • We will do our best to ensure as little wait time as possible but there may be a small queue to ensure everything is perfect for your experience.
  • Go digital - where possible please use our menus on your smartphone via a QR code on your table, we also have single use menus if you prefer.
  • In the UK, your details will be required for the NHS Test and Trace and similarly in the Netherlands you will be required to provide your details for the municipal health services.
  • Repurposed spaces to ensure social distance.
  • All food and beverages served under the strictest safety procedures.
Park Plaza Vondelpark, Amsterdam
Park Plaza Utrecht - Meeting Boardroom

Meetings & Events

  • Revised capacities in line with local social distancing regulations.
  • Decluttered spaces complemented by high-tech streaming capacities and hybrid meeting solutions.
  • Revised food and beverage offering.
  • Increased cleaning and disinfection with clear display signs of new procedures.

New protocols

Park Plaza has implemented a new process for hotels that incorporates Radisson Hotel Group’s safety protocol initiative with SGS. These steps include new cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment and updated training for team members. The majority of our Park Plaza hotels in Europe have already been certified by SGS. For the current list of SGS accredited hotels please click here.

The new protocols, approved by the Executive Leadership Team with a combined experience of over 150 years in hospitality, include but are not limited to the following:

A drawn illustration of a hotel worker cleaning an elevator.

1. Enhanced Cleanliness

• Increased cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items.
• Install stations with alcohol-based hand sanitiser and gloves at the front entrance and hotel’s public areas.
• Ensure room keys are disinfected and presented without contact upon check in.
• Display signs with cleaning and disinfection procedures in each room.
• Place TV remote controls in an individually sealed protective bag after disinfection.
• Improved air circulation throughout all hotels.

A drawn illustration of guests standing 6 feet apart in hotel lobby.

2. Heightened Guest Safety and Comfort

• Temperature checks for team members and guests.
• Implement social/physical distancing measures throughout the hotel in line with local government advice
. • In the UK and Germany, guests must wear a face mask in public areas of the hotel and restaurant including when walking to the table. Once seated guests do not need to wear a mask.
• In the UK, Germany, the Netherlands and Croatia, our team members will be wearing masks unless behind a protective screen.
• We are spacing tables a safe distance apart in all restaurants and bars to ensure physical distancing and a reduced capacity.
• Installation of protective screens at the front desk, concierge and host stands between guests and team members.

A drawn illustration of accepting credit cards in machine, and cash is highly discouraged.

3. Enhanced, convenient Technology

• Express check-in and check-out remains available to all guests.
• Online check-in is currently being trialled.
• Mobile phone key entry is currently being trialled.
• Mobile phone as a TV remote control being trialled.
• Web chat and messaging being trialled.
• Online ordering of in-room dining being trialled.
• Park Plaza offers cash-free methods of payment including contactless payment methods.

A drawn illustration of a front desk hotel team member behind a protective barrier, wearing a face mask and gloves.

4. Empowering our Team Members

• Follow government and industry standards to ensure a safe and healthy (work) environment.
• Support our leaders in effective team & change management skills.
• Providing team members with Personal Protective Equipment.
• Conducting comprehensive hygiene and prevention training for team members.
• Extra training for housekeeping to implement heightened cleaning standards.

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

5. Encouraging our Guests to Stay Well

Even prior to your arrival we are focused on your wellbeing. If you have any symptoms, please do not travel to the hotel and seek medical advice from your country of origin. Be sure to follow World Health Organization guidelines to prevent the spread of COVID-19.

Radisson Hotels -  Safety protocol seal - SGS

SGS accredited hotels

SGS certification


All our European hotels have formally passed the SGS Cleaning and Disinfection Pledge Assessment by adhering to the enhanced, rigorous standards.

For all the latest information related to our cancellation policy and Radisson Rewards members please click here. We will continue to update you with all the latest regarding check-in and check-out, guest rooms, public spaces and travel safety. Please feel secure in the knowledge that we have taken every precaution necessary to protect the health and safety of each of our guests.
Reassuring Moments by Park Plaza
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