Our number one priority will always be the safety and wellbeing of our guests and team members. Park Plaza is fully focused on reassuring our guests, team members and local communities of our commitment to upholding an even higher standard of cleanliness and wellness with our Reassuring Moments programme across our European hotels. We are also proud to announce that through our partnership with Radisson Hotel Group, a 20-step protocol for hotels and 10-step protocol for meeting and event spaces has been introduced across the majority of our hotels. We have procured COVID-19 rapid antigen self-tests for our team members which provide results in 15 minutes. As markets reopen, team members can enjoy greater confidence through regular self testing. Please find out more here.

• Please check local government restrictions and requirements before you travel: United Kingdom, Netherlands, Germany, Croatia.
• Check in online on your own device and save time when you arrive. Download your digital key on your mobile phone and go directly to your room.
• Improved air circulation.
• Check out online from your own device. If you have a physical keycard, drop it in the Express Check-out box departure.

• To ensure your comfort and safety, to reduce contact points, carbon footprint and water consumption, guests staying for more than one night will only have their rooms cleaned every three days. 
• Mini fridges are currently closed but in-room dining is available in all hotels.
• Order room service, including breakfast, with just a few taps directly from your personal device. Pay online without any direct contact with our team members.
• Enhanced laundering of linen.
• Removal of unnecessary marketing collateral with all important information placed on guest TVs.

• We will do our best to ensure as little wait time as possible but there may be a small queue to ensure everything is perfect for your experience.
• All food and beverages are served under the strictest safety procedures.
• Please reserve your table in advance and pre-book.

• Through our partnership with Radisson Hotel Group, our Reassuring Meetings & Events Programme, including a new 10-step protocol, has been introduced across all of our hotels worldwide, for added safety and peace of mind.
• Decluttered spaces complemented by high-tech streaming capacities and hybrid meeting solutions.
• Revised food and beverage offering.

SGS certification

All our European hotels have formally passed the SGS Cleaning and Disinfection Pledge Assessment by adhering to the enhanced, rigorous standards.

For all the latest information related to our cancellation policy and Radisson Rewards members please click here. We will continue to update you with all the latest regarding check-in and check-out, guest rooms, public spaces and travel safety. Please feel secure in the knowledge that we have taken every precaution necessary to protect the health and safety of each of our guests.