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Ready for your return

Reassuring Moments by Park Plaza

We are ready for your safe and comfortable return

Our number one priority will always be the safety and wellbeing of our guests and team members. Park Plaza is fully focused on reassuring our guests, team members and local communities of our commitment to upholding an even higher standard of cleanliness and wellness with the launch of our Reassuring Moments programme across our European hotels. We are also proud to announce that through our partnership with Radisson Hotel Group, a new 20-step protocol for hotels and 10-step protocol for meeting and event spaces is currently being introduced across all of our hotels worldwide. Please find out more here.

New protocols

As a result, Park Plaza has implemented a new process for hotels that incorporates Radisson Hotel Group’s safety protocol initiative with SGS. These steps include new cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment and updated training for team members. It is our intention that all Park Plaza hotels in Europe will soon be certified by SGS.

The new protocols, approved by the Executive Leadership Team with a combined experience of over 150 years in hospitality, include but are not limited to the following:

A drawn illustration of a hotel worker cleaning an elevator.

1. Enhanced Cleanliness

• Increased cleaning and disinfection of all public areas and guest rooms, paying special attention to high-touch items
• Install stations with alcohol-based hand sanitiser and gloves at the front entrance and hotel’s public areas
• Ensure room keys are disinfected and presented without contact upon check in
• Display signs with cleaning and disinfection procedures in each room
• Place TV remote controls in an individually sealed protective bag after disinfection

A drawn illustration of guests standing 6 feet apart in hotel lobby.

2. Heightened Guest Safety and Comfort

• Implement social/physical distancing measures throughout the hotel in line with local government advice (2m in the UK and 1.5m in all other countries in Europe)
• We are spacing tables a safe distance apart in all restaurants and bars to ensure physical distancing and a reduced capacity
• Installation of protective screens at the front desk, concierge and host stands between guests and team members
• Express check-in and check-out remains available to all guests
• Park Plaza offers cash-free methods of payment including contactless payment methods

A drawn illustration of a front desk hotel team member behind a protective barrier, wearing a face mask and gloves.

3. Empowering our Team Members

• Follow government and industry standards to ensure a safe and healthy (work) environment
• Support our leaders in effective team & change management skills
• Providing team members with Personal Protective Equipment if requested
• Conducting comprehensive hygiene and prevention training for team members
• Extra training for housekeeping to implement heightened cleaning standards

A drawn illustration of a hotel guest using a hand sanitizing station near the lobby.

4. Encouraging our Guests to Stay Well

Even prior to your arrival we are focused on your wellbeing. If you have any symptoms, please do not travel to the hotel and seek medical advice from your country of origin. Be sure to follow World Health Organization guidelines to prevent the spread of COVID-19.

Welcoming our Guests Back

  • Arrival & Departure: Express check-in and check-out, installation of protective screens, sanitiser stations and key cards, contactless transactions.
  • Guest Rooms: Increased cleaning and disinfection with clear display signs of new procedures; in-room dining, reduction of furnishings and enhanced laundering of linen.
  • Restaurants & Bars: Repurposed spaces to ensure social distance; all food and beverages served under the strictest safety procedures.
  • Meetings & Events: Revised capacities in line with local social distancing regulations; decluttered spaces complemented by high-tech streaming capacities and a revised food and beverage offering.
  • Team Members: Comprehensive hygiene and cleanliness training programme; Personal Protective Equipment provided as required.
For all the latest information related to our cancellation policy and Radisson Rewards members please click here. We will continue to update you with all the latest regarding check-in and check-out, guest rooms, public spaces and travel safety. Please feel secure in the knowledge that we have taken every precaution necessary to protect the health and safety of each of our guests.
Reassuring Moments by Park Plaza
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